December 1998: Privacy Concerns and Consumer Choice

Table of Contents

A Message From The Sponsor
A Message From the National Consumers League

Methodological Overview
A Note on Reading The Tables In This Report
Public Release Of Survey Findings

Executive Summary
Interpretive Essay By Dr. Alan F. Westin

CHAPTER 1: General Privacy Attitudes

CHAPTER 2: Privacy Experiences, Opting Out and Uses Of Personal Information

CHAPTER 3: Uses Of Personal Information By Telephone Companies

CHAPTER 4: Awareness and Use of Telecommunications Services

CHAPTER 5: The Use Of Computers

CHAPTER 6: Overall Image Of Local Versus Long Distance Telephone Service Providers

CHAPTER 7: Privacy Policies For Local Telephone Companies

Appendix A: Methodology

Appendix B: Questionnaire